BPO vs. Virtual Assistant: Understanding the Differences
In today’s modern world, businesses are constantly seeking ways to streamline their operations and increase efficiency. Two popular ways that companies achieve this are by outsourcing non-core tasks to Business Process Outsourcing (BPO) firms and hiring Virtual Assistants (VAs). While both BPO firms and VAs offer similar services, there are some key differences between the two that companies should be aware of when deciding which option is best for their business. BPO firms are specialized companies that provide a wide range of services to businesses, such as customer service, technical support, and data entry. These firms typically have large teams […]